Alliance brings Synappx Manage data directly into DXone’s cloud ERP, unlocking automation, real-time analytics, and a modernization path for the imaging dealer channel
Tampa, FL — February 9, 2026 — DXone, a cloud-based ERP platform built on Acumatica and purpose-built for the office technology and managed services industry, today announced a strategic alliance with Sharp Imaging and Information Company of America (SIICA). The alliance establishes a direct integration between Sharp’s cloud device management platform, Synappx Manage, and DXone’s ERP, connecting real-time device intelligence with dealer business operations.
The integration is designed to transform how dealers manage service, billing, analytics, and customer experience. By turning raw MFP and device data into actionable business insights, dealers can improve profitability, transparency, and operational efficiency across their organizations.
The Synappx Manage and DXone integration will be introduced in phases and is expected to enable dealers to automate and enhance the following capabilities:
- Seamless data flow from Synappx Manage into DXone
- Automatic service call creation triggered by device alerts
- Support for automated billing workflows
- Enhanced dispatch and service management workflows
- Integration with mobile technician workflows
- Real-time visibility into fleet performance and profitability
- Enablement of proactive and predictive service models
“Many dealers are still operating on legacy ERP systems,” said Alex Cribby, CEO of DXone. “This integration provides a clear modernization path aligned with evolving customer expectations. Synappx Manage tells you what’s happening at the device, while DXone ensures the business can respond instantly and intelligently.”
“This collaboration reflects our Simply Smarter Workplace strategy by helping dealers operate more efficiently, profitably, and proactively,” said Vince Jannelli, AVP of Software Product Management at Sharp Imaging and Information Company of America.
About DXone
DXone is a cloud-based ERP platform built on Acumatica and purpose-built for the office technology and managed services industry. DXone delivers a modern, industry-specific ERP that helps dealers streamline operations, automate service and billing workflows, and gain real-time insight into business performance.
Learn more at https://dxoneerp.com.
About Sharp Imaging and Information Company of America
Sharp Imaging and Information Company of America (SIICA) is a division of Sharp Electronics Corporation, the U.S. subsidiary of Japan-based Sharp Corporation. Sharp has been named to Fortune magazine’s 2025 World’s Most Admired Companies list.
Sharp helps businesses achieve Simply Smarter Work by enabling efficient workflows, immersive environments, and increased productivity. SIICA offers a full suite of secure production printers, office printers and copiers, commercial displays and projectors, Dynabook laptops, management and productivity software, and fully managed services.
For more information on Sharp’s business products, visit https://business.sharpusa.com.